📘 TierSync Setup Guide
A complete guide for creators connecting Discord, Stripe, and automated role management.
🔗 Quick Navigation
1. Overview
2. Requirements
3. Step 1 — Connect Your Discord Bot
4. Step 2 — Connect Your Stripe Account
5. Step 3 — Map Your Guild & VIP Role
6. Step 4 — Generate Your Payment Link
7. Testing Your Setup
8. Embedding Your Payment Link
9. How TierSync Automates Your Server
10. Troubleshooting
11. FAQ
12. Support & Contact Information
1. Overview
TierSync lets you:
Sell access to your Discord using Stripe
Automatically assign & remove roles
Automate billing, cancellations, and failed payments
Get instant setup — no coding required
Once your Discord and Stripe accounts are linked, TierSync handles everything:
Checkout → Payment → Webhook → Role Assignment
2. Requirements
Before starting, you’ll need:
✔ A Discord server
✔ A Discord bot you own
✔ A Stripe account
✔ A Discord role to assign to paying members
TierSync does the heavy lifting. You just link your accounts.
3. Step 1 — Connect Your Discord Bot
Inside the TierSync dashboard, follow Step 1 and paste:
Bot Token
Bot Client ID
(Optional) Guild ID
TierSync validates your bot by checking:
Bot token is valid
Bot is in your server
Bot has Manage Roles
Bot role sits above your VIP role (important)
If successful, Discord Status → Connected
Common Discord Issues
Bot role is below the VIP role
Bot not invited
Wrong bot token
Missing Manage Roles
Fix:
Invite the bot again → drag the bot’s role above your VIP role → retry.
4. Step 2 — Connect Your Stripe Account
You’ll need:
Stripe Secret Key (sk_live_… or sk_test_…)
Stripe Webhook Secret (whsec_…)
TierSync validates keys via the Stripe API and stores them securely using AES-256-GCM encryption.
Stripe Status → Connected
5. Step 3 — Map Your Guild & VIP Role
Here you select:
Your Discord server
The role subscribers should receive
Your Discord user ID (creator ID)
Confirm or select your Stripe price ID
Role Status → Connected
6. Step 4 — Generate Your Payment Link
Click Refresh Payment Link to generate:
Customer checkout URL
Copy-ready payment link
Embed snippet for websites
Metadata required for automation
If any required data (guild, role, creator ID, or price ID) is missing, you’ll see:
Missing required metadata: guild ID, role ID, price ID...
Return to earlier steps and click Save again.
7. Testing Your Setup
Open your checkout URL
Complete the payment
Stripe sends a webhook to:
/webhook/
Dashboard logs update with:
webhook_received
role_added
If both appear → Everything is working
8. Embedding Your Payment Link
Paste this snippet anywhere your website supports HTML:
style="width: 100%; height: 650px; border: none; border-radius: 12px;"
>
Compatible with:
Carrd
Notion
Shopify
Wix
Webflow
Custom sites
9. How TierSync Automates Your Server
When a customer pays:
Customer → Stripe Checkout
↓
Stripe creates subscription
↓
Stripe sends webhook to TierSync
↓
TierSync reads metadata (guildId, roleId, creatorDiscordId)
↓
Bot adds VIP role to subscriber
When a customer cancels or payment fails:
Stripe invoice.failed OR subscription.deleted
↓
TierSync removes VIP role from subscriber
No manual work required.
10. Troubleshooting
Discord Issues
Bot not invited
Bot role too low
Wrong bot token
Missing permissions
Fix:
Reinvite bot → Move bot role ABOVE the VIP role → Paste correct token.
Stripe Issues
Wrong secret key
Invalid webhook secret
Deleted products or price IDs
Fix:
Go to Stripe Dashboard → Developers → API Keys
Regenerate → Paste into TierSync.
Payment Link Not Working
Error:
Missing required metadata: plan price ID, guild ID...
Fix:
Re-save Steps 1–3 → Refresh payment link.
Role Not Assigning
Check:
Bot role above VIP role
Webhooks arriving in TierSync Dashboard
Stripe sending events without errors
11. FAQ
Can I use test mode?
Yes — use sk_test_… and Stripe’s test cards.
Do I need a website?
No. Sharing the payment link works fine.
Is everything encrypted?
Yes — secrets are encrypted using AES-256-GCM.
Can I delete my workspace?
Yes — use “Delete Workspace” inside the TierSync dashboard.
12. Support & Contact Information
Last Updated: November 2025
Contact TierSync Support
For questions, technical support, billing inquiries, or legal requests, please contact us:
Email: support@tiersync.app
Website: https://tiersync.app
Response Times
We aim to respond to all inquiries within:
General Support: 2–3 business days
Billing Issues: 1–2 business days
Technical Problems: 1–2 business days
Legal/Privacy Requests: up to 5 business days (GDPR requirement)
What to Include in Your Message
Please include:
Your account email
Description of your issue
Any screenshots or logs
Transaction IDs for billing issues
Steps you already tried
Types of Inquiries
🔧 Technical Support
Bug reports
Role assignment issues
Webhook delivery issues
Error messages
Include:
Steps to reproduce
Screenshots
Your browser + device
💳 Billing Support
Subscription questions
Refund inquiries
Payment errors
Include:
Account email
Transaction IDs
Date & time of charge
🔐 Privacy & GDPR Requests
Data deletion
Data export
Right to rectification
Right to restrict processing
We may ask for identity confirmation for security.
📜 Legal Inquiries
Terms of service
Privacy policy
Compliance questions
Include relevant details or documents.
Business Information
Service: TierSync
Operator: BuiltByInk
Website: https://tiersync.app
Office Hours
Support available:
Mon–Fri: 9:00 AM – 5:00 PM GMT
Weekends: Limited availability
Emergency Support
For critical service outages or security issues:
Email: support@tiersync.app
Subject: URGENT:
Response within 24 hours.
Self-Service Resources
Documentation: /legal/support
FAQ: In this guide
Legal:
/legal/privacy-policy
/legal/terms-of-service
/legal/refund-policy
Complaints
Email support@tiersync.app
Wait for investigation & response (up to 5 business days)
If unsatisfied: escalate via support email
GDPR Complaints:
UK ICO: https://ico.org.uk
EU: Local data protection authority
Third-Party Service Support
For issues outside TierSync’s control:
Stripe Support: https://support.stripe.com
Discord Support: https://support.discord.com
TierSync is not affiliated with Discord, Inc. or Stripe, Inc.