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Cookie Policy

Cookie Policy

Last Updated: November 2025

1. Introduction

This Cookie Policy explains how TierSync ("we," "us," or "our"), operated by BuiltByInk, uses cookies and similar technologies when you visit tiersync.app (the "Service").

By using TierSync, you consent to our use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be:
- Session cookies: Temporary cookies that expire when you close your browser
- Persistent cookies: Cookies that remain on your device for a set period or until you delete them
- First-party cookies: Set by the website you are visiting
- Third-party cookies: Set by other services (e.g., analytics providers)

3. How We Use Cookies

TierSync uses cookies for the following purposes:

3.1 Essential Cookies (Required)

These cookies are necessary for TierSync to function and cannot be disabled:

- Session Management: Maintain your login session and authentication state
- Name: `session`
- Type: HTTP-only, secure cookie
- Duration: 24 hours
- Purpose: Prevents you from being logged out while using the Service

Without these cookies, you cannot use TierSync.

3.2 Functional Cookies

These cookies enhance functionality and personalization:

- Preferences: Remember your account settings and dashboard preferences
- Security: Help protect against unauthorized access and maintain account security

3.3 Analytics Cookies (If Applicable)

We may use analytics cookies to understand how users interact with TierSync:

- Usage Statistics: Track page views, feature usage, and navigation patterns
- Performance Monitoring: Identify and fix technical issues
- Service Improvement: Improve user experience based on usage data

4. Cookie Settings by Environment

4.1 Production Environment

In production (tiersync.app), cookies are configured with:
- Secure: `true` (cookies only sent over HTTPS)
- SameSite: `none` (allows cross-origin requests for OAuth callbacks)
- HttpOnly: `true` (prevents JavaScript access for security)
- Path: `/` (available for all routes)

4.2 Development Environment

In development (localhost), cookies are configured with:
- Secure: `false` (allows HTTP for local testing)
- SameSite: `lax` (standard localhost behavior)
- HttpOnly: `true` (prevents JavaScript access for security)
- Path: `/` (available for all routes)

5. Third-Party Cookies

5.1 Stripe

Stripe may set cookies when processing payments. These cookies are governed by Stripe's Cookie Policy. TierSync is not responsible for Stripe's cookie practices.

5.2 Discord

Discord may set cookies during OAuth authentication. These cookies are governed by Discord's Cookie Policy. TierSync is not responsible for Discord's cookie practices.

6. Managing Cookies

6.1 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device
- Delete cookies
- Block cookies from specific sites
- Block all cookies
- Delete cookies when you close your browser

Note: Blocking essential cookies will prevent you from using TierSync.

6.2 Browser-Specific Instructions

- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Privacy, search, and services → Cookies and site permissions

6.3 Opt-Out Tools

You can use browser extensions or privacy tools to manage cookies, but be aware that blocking essential cookies will impact your ability to use TierSync.

7. Cookie Retention

7.1 Session Cookies

Session cookies expire when you close your browser or after 24 hours of inactivity.

7.2 Persistent Cookies

Persistent cookies remain on your device until:
- They expire (based on their set expiration date)
- You delete them manually
- Your browser settings clear them

8. Impact of Disabling Cookies

If you disable cookies:
- You will not be able to log in to TierSync
- Your session will not be maintained
- You will need to re-authenticate on every page
- Some features may not function correctly

Essential cookies are required for TierSync to work.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Changes will be:
- Posted on our website with an updated "Last Updated" date
- Effective immediately upon posting

10. Contact Information

If you have questions about our use of cookies, please contact:

BuiltByInk (TierSync)
Email: support@tiersync.app
Website: https://tiersync.app/legal/support

11. Additional Information

For more information about cookies and how they work, you can visit:
- All About Cookies
- Your Online Choices

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*This Cookie Policy is effective as of the date listed above and applies to all users of TierSync.*